underpromise and overdeliver

Workers should aim to exceed a customer's expectations, in order to achieve customer satisfaction. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.

Common Names:

Name	Pronounced	Usage
Evaristo	e-vah-REE-sto (Italian)	Spanish, Italian, Portuguese
Cyrillus	-	Ancient Greek (Latinized)
Achard	-	Old Norman
Vespasianus	-	Ancient Roman
Canan	-	Turkish
Hargrove	['ha:grəuv]