underpromise and overdeliver

Workers should aim to exceed a customer's expectations, in order to achieve customer satisfaction. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.

Common Names:

Name	Pronounced	Usage
Dona	DAHN-ə	English
Delores	də-LAWR-is	English
Finka	-	Croatian
Isaiah	[ai'zaiə]
Cecelia	[si'si:ljə]
Nsia	-	Western African, Akan