underpromise and overdeliver

Workers should aim to exceed a customer's expectations, in order to achieve customer satisfaction. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.

Common Names:

Name	Pronounced	Usage
Serrena	sə-REEN-ə	English (Rare)
Ed	ED (English), ET (Dutch)	English, Dutch
Sebastijan	-	Slovene, Croatian
Frieda	['fri:də]
Harvey	['ha:vi]
Tariro	-	Southern African, Shona