underpromise and overdeliver

Workers should aim to exceed a customer's expectations, in order to achieve customer satisfaction. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.

Common Names:

Name	Pronounced	Usage
Mansoor	-	Arabic
Ollie	AHL-ee	English
Branch	[brɑ:ntʃ]
Ryann	rie-AN	English (Modern)
Hepsie	HEP-see	English (Rare)
Chikumbutso	-	Southern African, Chewa